Appointment Deposit & No-Show Policy

Late-canceled and missed appointments cause a loss of medical care for patients who could have been seen and teaching opportunities for our students. As a service to clients, our clinic sends reminder texts/calls/emails at least 2 days before the scheduled appointment, except when the appointment is scheduled within that time.

EFFECTIVE MAY 1, 2023:

New Clients: To discourage no-show and late-canceled appointments, all new clients will be asked to pay a deposit equal to the exam fee (per pet) at the time of scheduling the appointment. The deposit amount will be credited to their invoice at checkout from that appointment. If the new client does not show for the appointment, is more than 20 minutes late, or if they cancel/reschedule with less than 24 hours' notice, they will lose the deposit and will require a new deposit to reschedule. New clients who cancel the appointment with more than 24 hours' notice will have the deposit refunded to them.

Existing Clients: To discourage no-show and late-canceled appointment for existing clients who are scheduling a doctor appointment after 1 missed (no-show) appointment, clients will be asked to pay a deposit equal to the exam fee (per pet) at the time of scheduling. The deposit amount will be credited to their invoice at checkout from that appointment. If the client does not show for the appointment, is more than 20 minutes late, or if they cancel/reschedule with less than 24 hours' notice, they will lose the deposit and will require a new deposit to reschedule. Clients who cancel or reschedule a doctor appointment with more than 24 hours' notice are excluded and will not be shown as no-show. Clients who cancel an appointment with more than 24 hours' notice will have the deposit refunded to them.

Existing clients who no-show or late-cancel a surgical appointment (except specialty surgery; see below) will be asked to pay a $200 deposit to reschedule the surgery. The deposit amount will be credited to their invoice at checkout from that appointment. If the client does not show for the appointment, is more than 20 minutes late, or if they cancel/reschedule with less than 72 hours' notice, they will lose the deposit and will require a new deposit to reschedule. Clients who cancel or reschedule a non-specialty surgical appointment with more than 72 hours' notice are excluded and will not be shown as no-show. Clients who cancel a non-specialty surgical appointment with more than 72-hours' notice will have the deposit refunded to them.

Specialty Surgical Appointments: Clients will be asked to pay a $300 deposit at the time of scheduling a specialty surgical appointment (e.g., with Dr. Wosar). The deposit amount will be credited to their invoice at checkout from that appointment. The deposit will be refunded only if the appointment is canceled with more than 7 calendar days' notice. If the client does not show for the appointment, is more than 20 minutes late, or if the appointment is canceled or rescheduled with less than 7 calendar days' notice, the client will lose the deposit and will require a new deposit to reschedule.

Definitions:

No-Show and Late-Cancel Appointment: Client who does not show for a scheduled appointment, is more than 20 minutes late, and/or client who cancels/reschedules with less than 24 hours' notice for a doctor appointment, less than 72 hours' notice for a non-specialty surgery appointment, or less than 7 calendar days' notice for a specialty surgery appointment.

Canceled Appointment: Client who calls or emails to cancel an appointment with at least 24 hours' notice for a doctor appointment, at least 72 hours' notice for a non-specialty surgery appointment, or at least 7 calendar days’ notice for a specialty surgery appointment.